Improved customer pleasure and loyalty Successful digital transformation can boost an organization’s customer experience and customer relationships. Enabling customers to have interaction by using the machine and channel in their selection (World-wide-web portal, social websites, in-app), giving 24/7 customer service through a chatbot, providing personalised articles in context during... https://digital-transformation-se71357.rimmablog.com/33731539/the-single-best-strategy-to-use-for-one-solution-problems